Risk Free Reservations

Risk Free Reservations
Your vacation time is valuable and we want you to participate in all the fun Hawaii tours you want, when you want. This is why we have implemented our new “Risk Free Reservations” cancellation policy. Now, when you make your reservation with Discover Hawaii Tours, you can relax.

Book with confidence knowing we offer:
• No cancellation penalties*
• No service fees
• No processing fees
• No change fees

If your plans change for any reason 48 hours or more before the tour, and your tour does not include airfare, you may cancel without penalty and receive a 100% refund.

Reservations cancelled within 48 hours of the event are non-refundable.

Due to airline ticket restrictions, tours that include airfare are non-refundable.

Our company will not share or exchange online information you provide to us (including email addresses).

All personal information you submit is encrypted and secure.

Our pricing is updated constantly to ensure you get the lowest price available online or at your destination -- 100% guaranteed! Our guarantee protects you two ways. First, if you find a lower price for the same tour or activity (priced in the same currency) within 48 hours of booking, send us the details and we'll refund the price difference. (Due to airline ticket restrictions our low price guarantee does not apply to tour which included airfare).

Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our competitors. If you do happen to find a lower price direct from a competitor, simply send us the details and we'll refund the price difference. It's that easy. Requesting a Refund from Discover Hawaii Tours is Easy!

Remember to make a copy, print out or screen shot of the lower rate, in case a Discover Hawaii Tours customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund:

• Discover Hawaii Tours’ Low-Price Guarantee is available to any customer who makes a qualifying purchase through the Discover Hawaii Tours.com web site. Qualifying purchase must include a minimum purchase of US$20 (or equivalent).

• If you find a lower retail or prepaid rate for the same tour or activity, offered on the same date and priced in the same currency as your original purchase, on any other Web site within 48 hours following your confirmed reservation on Discover Hawaii Tours.com, Discover Hawaii Tours will refund the difference.

• Upon arrival in your destination, if you find a lower retail price offered by Discover Hawaii Tours’ or a competitor for the same tour or activity, offered on the same date, Discover Hawaii Tours will refund the difference.

• To submit a refund request, send an email to priceguarantee@Discover Hawaii Tours.com with your name, Discover Hawaii Tours Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.

Or mail your request to:Discover Hawaii Tours, Inc. Post Box 88022 Honolulu, Hawaii 96830

• Discover Hawaii Tours reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Discover Hawaii Tours.

• Refunds of the price difference will be processed to the credit card used for the original booking.

Why Should You Book Ahead?

Regardless where your vacation plans take you, not planning your tours and activities before leaving home is a bad idea. With limited time in a destination, every hour counts so you don’t want to spend unnecessary minutes waiting in long lines to book tours that are already sold out. With a little advance planning you can guarantee a fun and rewarding vacation experience. Our tours are very popular and some sell-out weeks in advance. Avoid disappointment; book before you go.

When you book ahead with Discover Hawaii Tours you are virtually guaranteed to save time and money. To begin with, every price on Discover Hawaii Tours.com is guaranteed to be the lowest available. This is an extraordinary deal because you won't find lower prices on the web, in a brochure or, anywhere else. At Discover Hawaii Tours our low prices are always guaranteed.

Nobody likes being disappointed, and with Discover Hawaii Tours you are protected two ways. First, when you book ahead with Discover Hawaii Tours you are guaranteed not to miss out on popular tours or excursions that sell out in advance. If it's important to you, don't take a chance. Book it ahead of time and lock in your tickets, your low price and your peace of mind. Second, our travel providers are hand-picked, safe and reliable, so you always get what you pay for. You won't have any unpleasant surprises when you book with Discover Hawaii Tours.

Discover Hawaii Tours is the undisputed leader in Hawaii tours and excursions. We've been serving Hawaii’s visitors since 1995 and have sold more than 3 million tours and travel experiences. We operate our own fleet of 24 passenger mini touring coaches and passenger vans so you are always dealing with the vendor, no middle menAnd if something does come up -- for example, if you need to change a date, add an extra person, or make a change to your itinerary -- our customer care team is available 7 days a week. With Discover Hawaii Tours you can always travel with confidence.